The company has been ramping up their promotion of the title with the game packs as well. Eventually EA had to rectify the problem by including pools in a free DLC update.
Things turned sour for Maxis and EA when gamers found out that pools and toddlers wouldn't make the cut. The Sims 4 is one of those games that had a rough time leading up to its release. Of course, most people will be a little edge knowing that once they start the game up the 48 hour timer will begin counting down, so it's a matter of getting in as much play time as possible before the timer runs out.